Frequently Asked Questions:


Q:) When will the moving crew arrive on loading day?
A:) Unless prior arrangements have been made, expect the moving crew between 8:00 a.m. and 10:00 a.m. Factors that can affect arrival time of our crews are the size of your move, the location of origin and/or destination.

Q:) Are there items MCM cannot move?
A:) Yes. Before your possessions are loaded, it is important to understand which items cannot be shipped because they represent a hazard or are perishable. Utilize this link to see a complete list of these Items Not Allowed .

Q:)Do I have to be present for all phases of the move process?
A:)Yes, because you are the most important participant in the moving process. However, we understand that certain circumstances may arise. A family member or other representative may be in place if you're unable to appear

Q:)When should I contact you if we need to change our move schedule?
A:) Call us as soon as possible, even if you are not sure of the new dates.

Q:)What information do you need to schedule my move?
A:)Your name, present address including ZIP code, work and home phone numbers, your destination address including ZIP code, and new work and home phone numbers as soon as you get them. We also need to know any unusual items to be shipped - e.g., boats, tractors, autos, farm implements, etc. Other important information: preferred move dates, and the best time to call and make an appointment to survey your household goods.

Q:)Will MCM also move high-value items from my home?
A:) Yes; however, we must be advised in writing that they are included in y our shipment. For a better understanding of the type of items considered to be high-value, please use this link to see a list of items of extraordinary value.

Tips:

We all know how moving day can be very stressful. There are many ways to reduce moving day stress, such as being prepared, getting organized, and cooperating with employees/movers. With these tips, the process will be easier for you and our relocation experts.

Prior to moving day

  • Cancel delivery services at old home
  • Change your address on all services to your new address
  • Rid house of unused items.

The day before the move or before the movers arrive:

  • Arrange for a parking spot for the movers at both locations. Let neighbors know you will be moving and to keep that spot open for the truck.
  • Remove all non-clothing items from drawers.
  • Make sure all of your boxes are packed correctly, sealed and ready to be moved.
  • Consider having drinks on hand for the movers and even a snack. This will keep them working longer without interruptions from stopping work to get food.
  • For safety and efficiency, arrange for a babysitter or pet sitter. This will keep little feet (and paws) out from under the movers preventing accidents.

On Moving Day

  • Be present for the entire move.
  • Inform movers of any high risk situations, such as weak flooring and unstable furniture.
  • Do a final walk through at the old home to be sure all items are on the truck before the movers leave.
  • At the new home, direct the movers to where you would like the items to be placed. Have an idea before the move.
  • Be sure you are satisfied with the placement of furniture and thatall items are reassembled, if needed.
  • Communicate any issues to us right away.